General Returns Policy
You may return new, unopened items sold and fulfilled by Collywood.com within 30 days of delivery for a full refund. Items should be returned in their original product packaging. We'll also pay the return shipping costs if the return is a result of our error. Just visit our online Return Centre we will guide you through the process and even supply you with a return mailing label you can print out.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item.

Exchanges
If you received a faulty item and need to exchange it for the same item, visit our Returns Center to request a replacement. If you would like to exchange an item for a different one, please return the original item through our online Return Centre  will be refunded your original purchase price once we receive the item) and place another order for the item you wish to purchase. You do not have to wait for us to receive the original item before placing the new order.
Please note that it takes us 3 to 5 business days to process returns once they arrive at our Returns Centre.

Using Your Account
Wondering about the status of an order? Want to change your account or order information? Care to subscribe to or unsubscribe from a mailing? Whatever you need to do, you can do yourself via Your Account.
Simply visit the topical "Using Your Account" links on this page for more specific information, or click Your Account at the top of this page. (This link will always be available to you from any page on the Web site.) We'll ask you to sign in with the e-mail address and password associated with your account. If you forgot your password, we can help you get a new one.
If you are a new customer and haven't placed an order with us yet, you do not need to register or open an account with us first. You will create an account at the time that you place your first order. For more help on ordering, click here.